As a writer and speaker, I look for the deeper meaning in the words I choose.  It doesn’t matter how long the words are, or how difficult to spell or pronounce, or how familiar they are to my audiences.  Sometimes…

A reckless driver made a right turn from the left lane and collided with another car.  The other driver angrily asked, “Why didn’t you signal?” Without a moment’s hesitation, the driver replied, “I always turn here.” I suspect we all…

I recently came across this wonderful poem by Nancye Sims, “A Creed to Live By.”  It captures life’s challenges in a very inspirational fashion, and I hope you learn as much from it as I have. Don’t undermine your worth…

Make Customer Service An Everyday Occurrence In case you haven’t noticed, there is a battle going on across America.  It’s a battle to attract workers amid nationwide staff shortages. The U.S. Chamber of Commerce has termed this a “national economic…

Comedy writer Bob Orben had an interesting take on customer service:  “You go to a coin-operated store and wash and dry your clothes.  Then you go to a filling station where you pump your own gas.  And on to a…

When someone cautions you to mind your Ps and Qs, they’re using an age-old expression to mind your manners, be on your best behavior and watch what you are doing.  The precise origin is debatable, but it all boils down…

I love to study creative and successful people.  And who better than Warren Buffet, the Omaha multi-billionaire and chairman of Berkshire, Hathaway, Inc. He recently listed the four common-sense principles that contributed to his mega success, and here’s my take…

A woman who lived far beyond eight decades had been in the habit of having a birthday party every year.  Her friends and relatives always remembered her with little gifts, usually knick-knacks for her house. As she was getting ready…

The village blacksmith pumped the bellows to prepare his furnace fire and placed a piece of iron into the intense heat until it reached an almost transparent state.  He then removed the now pliable iron and pounded it with a…

Once in a village there were two friends who spent most of their time resting under a tree and thinking about what they should do with their lives. One day they noticed that the women in the village had to…