Customer Service Always Matters
A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I dropped off … 10 years ago.” “Oh my,” the shopkeeper chuckled. “Let me take a look…
bossman
Make Sure That What You See Is What You Get
I learned many years ago that visualizing or fantasizing is one of the most powerful means of achieving personal goals. This proved true again at the recent women’s U.S. Open Tennis final when 19-year-old Canadian Bianca Andreescu defeated Serena Williams. …
There’s Nothing Fake About Artificial Intelligence
It seems like artificial intelligence is taking over the world, leaving many of us non-techies feeling terrified. Yet when you stop to think about it, we all use artificial intelligence (AI) every day. When we Google something, use Siri on…
Finding Work-Life Balance
Two friends were talking about their aspirations. Both had spent several years at the same company, enjoyed the work and the culture, and made advancements in their careers. One friend was surprised to hear that the other had recently turned…
The World Is But A Canvas To Our Imagination
Walt Disney was a giant in the world of imagination. On Saturdays, Disney took his daughters to a local park to ride the merry-go-round and play. While sitting on a bench watching his children enjoy their rides, Disney imagined an…
The Weight Of Our Words
There was a young boy who liked to gossip. His father gave him a bag of nails and told him that every time he gossiped, he should hammer a nail into the back fence. The first day, the boy drove…
The ABCs Of Creativity
Creativity fuels innovation, and innovation is essential to business. So I’m sharing my thoughts on creativity, yet I’m using one of my favorite formulas: a simple list of ABCs. While the ABC approach itself may not be entirely creative, I…
Work For A Cause, Not Applause
Albert Einstein believed that “only a life lived for others is worth living.” I believe that is one of his most significant observations. And I couldn’t agree more. While most of us can’t pretend to compete with Einstein’s contributions to…
The Best Questions Get The Best Answers
A monk was strolling through the garden at a Zen monastery, listening to music. He stopped near another monk, who motioned for him to remove his earbuds. “What are you doing?” the second monk said. “I’m listening to music and…
Kind Words Are The Music Of The World
A teacher asked her young pupils to tell about their acts of kindness to animals. After several heart-stirring stories, the teacher asked Tommy if he had anything to add. He replied rather proudly, “I kicked a boy once for kicking…